Privacy Policy
Learn how we collect, use, and protect your personal information
Privacy Policy
1. Overview
This Privacy Policy explains what information Poac's Shop collects, how it's used, and how it's protected when you use the Store.
2. Information We Collect
Depending on how you interact with the Store, we may collect:
- Order information: email address, order/transaction details, purchased products
- Payment information: payment is processed by third-party processors (e.g., Stripe, cryptocurrency networks). We do not store full card numbers or wallet private keys ourselves.
- Support information: any details you provide when submitting a support ticket
- Technical information: IP address, browser type, device information, and cookies collected automatically for security and functionality (e.g., fraud prevention, session handling)
3. How We Use Your Information
We use collected information to:
- Process and deliver your order
- Provide customer support
- Prevent fraud, abuse, and unauthorized access
- Improve the Store's functionality and security
4. Third-Party Processors
Payments are handled by third-party payment processors (such as Stripe) and/or cryptocurrency payment networks. These providers have their own privacy policies governing how they handle your payment data; we encourage you to review them.
5. Data Retention
We retain order and support information for as long as necessary to fulfill the purposes described in this policy, resolve disputes, and comply with legal obligations.
6. Data Sharing
We do not sell your personal information. We may share information with third-party service providers strictly to operate the Store (e.g., payment processors, hosting providers) or when required by law.
7. Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have rights to access, correct, or request deletion of your personal data. To exercise these rights, contact us through our support ticket system.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact
Questions about this Privacy Policy can be submitted through our support ticket system on the Store, or via our Discord (if linked in the footer).
